Our Returns and Refunds Policy
You can, within 14 calendar days of receiving a Product ordered from muscleline.co.uk ("Site") return any Product that you are not completely happy with.
Once you decide to return any Product you must not use it and must take good care of it while it remains in your possession. The Product must be returned to us undamaged, unsoiled, unaltered and in the same state that it was sold to you.
Please note we will refund you in 14 calendar days from the date on which we receive the returned the product(s) to the specified address (please see above). Any refunds made by us will be made to the method of payment provided when you placed your order and will be subject to Muscleline right to withhold amounts for products which are found damaged on return. You will be refunded the amount you paid for the product(s) returned excluding any delivery charges (if appropriate). In other words, we will refund you the cost of the Products but not your delivery charges.
When breakages occur during delivery, we require photographic evidence from you to demonstate that the product is indeed broken. If we are satisfied that the product has been broken, and that the damage has been caused in transit, we will refund the price of the product in full.
We will usually refund any money to the card used to pay for your purchase.
When a product is past it's sell by date, we require photographic evidence from you to demonstrate that this is the case. If we are satisfied that we have supplied an out of date product we will refund the price of the product in full.
Please complete the form below to request an RMA number.